Terms and Conditions for Landscaping Rotherhithe

These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial customers. By making a booking, confirming a quotation, or permitting work to begin, you agree to be bound by these terms. They apply to all landscaping services, including garden design, planting, turfing, soft landscaping, hard landscaping, maintenance, clearance, and related works. For the avoidance of doubt, references to Landscaping Rotherhithe and similar wording are used only to describe the nature of the service and do not create any special legal arrangement beyond these terms.

These conditions are intended to give clarity on the booking process, payments, cancellations, liability, waste handling, and the legal framework governing the contract. If any part of a quotation, job sheet, or written confirmation differs from these terms, the written confirmation shall take priority only to the extent of that specific inconsistency. Nothing in these terms affects your statutory rights as a consumer where applicable.

We may amend these terms from time to time to reflect changes in law, operating practice, or service scope. The version in force at the time your booking is confirmed will normally apply to that booking, unless a later written variation is agreed by both parties. We recommend that you retain a copy of the quotation and any written confirmation for your records.

1. Booking Process

All bookings begin with an enquiry and, where appropriate, a site visit or review of photographs, measurements, and written descriptions. Any estimate provided before a full inspection is provisional and may be revised once the site has been assessed. A quotation will usually specify the scope of work, materials, estimated timescales, exclusions, and any assumptions made. Acceptance of a quotation may be made by email, text message, written signature, online confirmation, or by instructing us to proceed.

A booking is not confirmed until we have accepted your instruction and, where required, received any deposit or advance payment stated in the quotation. We may refuse or decline a booking at our discretion, including where access is inadequate, there is an unacceptable safety risk, the requested work is outside our expertise, or the proposed schedule cannot reasonably be met. If the scope of a landscaping service changes after booking, we may revise the price, materials, or completion date accordingly.

You are responsible for ensuring that the information you provide is accurate and complete, including details of boundaries, underground services, drainage, access restrictions, parking limitations, pets, and any known hazards. If we discover hidden conditions such as unstable ground, tree roots, buried obstructions, or drainage issues, we may pause work and notify you before proceeding. Any additional work requested by you after booking may be treated as a variation and charged separately.

2. Payments and Pricing

Prices are normally quoted in pounds sterling and may be subject to VAT where applicable. Unless otherwise stated, quotations are valid for a limited period and may be revised if material costs, labour availability, or project specifications change before acceptance. Where a quotation is described as an estimate, the final price may differ according to the actual time, labour, equipment, and materials required to complete the work safely and to a professional standard.

We may require a deposit to secure a date or to order materials. Deposits are usually non-refundable where work has been scheduled, labour allocated, or materials purchased specifically for your project, except where required by law. Progress payments may be requested for larger projects, and final payment is due on completion unless otherwise agreed in writing. We may suspend work if an invoice remains unpaid after the due date or if agreed payment milestones are missed.

Payments must be made using the method stated on the invoice or confirmation. Any bank charges, failed payment fees, chargeback costs, or reasonable recovery expenses arising from non-payment may be added to the amount owed, to the extent permitted by law. Title to any materials supplied by us does not pass to you until we have received full payment for those materials and the related labour, where allowed by law.

3. Cancellations, Postponements, and Rescheduling

You may cancel or postpone a booking by giving written notice. If you cancel after accepting a quotation, we may retain part or all of any deposit to cover administrative costs, scheduling losses, or materials already ordered. The amount retained will be reasonable and proportionate to the actual losses we incur. If you cancel on the day of attendance or after our team has arrived on site, we may charge a call-out fee or a cancellation fee for lost labour time.

If you wish to reschedule, we will try to offer an alternative date subject to availability. However, we are not obliged to rebook at the original rate if pricing, availability, or project conditions have materially changed. We may cancel or delay a booking if weather conditions, unsafe access, staff illness, supply chain disruption, equipment failure, or any other matter beyond our reasonable control makes performance impracticable or unsafe. In such cases, we will aim to rearrange the work within a reasonable period.

We may also terminate or suspend the contract if you fail to provide access, do not secure necessary permissions, make repeated last-minute changes, or behave in a threatening, abusive, or unsafe manner toward staff or contractors. If termination occurs because of your breach, you may be charged for work already carried out, materials purchased, and any reasonable costs incurred before termination.

4. Liability and Service Standards

We will carry out landscaping works with reasonable care and skill and in accordance with applicable standards for the type of work agreed. However, natural materials such as timber, turf, stone, and plants may vary in colour, size, shape, and performance, and such variation does not usually amount to a defect. Plant growth, seasonal change, soil settlement, and weather effects can all alter the appearance and condition of completed work over time.

To the fullest extent permitted by law, we are not liable for losses caused by events outside our control, including extreme weather, flooding, frost, drought, subsidence, vandalism, theft, third-party interference, or pre-existing site conditions that were not reasonably visible or disclosed. We are not responsible for damage caused by underground pipes, cables, drains, or hidden obstructions unless we failed to take reasonable care after being informed of their presence or after specific locating information was provided.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for direct loss arising from our breach of contract or negligence, our total liability shall be limited, so far as law allows, to the value of the affected part of the contract or the amount recoverable under our insurance, whichever is lower. We are not liable for indirect or consequential losses such as loss of enjoyment, loss of profit, or business interruption.

5. Materials, Access, and Customer Responsibilities

You must provide safe and reasonable access to the site on the agreed dates and times, including access for vehicles, tools, and materials where needed. If parking, loading, permits, keys, or entry codes are required, you must arrange these in advance unless we have expressly agreed to do so. You are also responsible for protecting valuable items, fragile surfaces, pets, and children from the work area. We may refuse to continue if we consider the site to be unsafe.

Unless stated otherwise, you are responsible for ensuring that plants, fixtures, and materials already present on the site are clearly identified before work begins. If you request the retention, relocation, or protection of existing items, we will take reasonable care, but no warranty is given for the survival of plants or turf affected by hidden disease, poor soil condition, drought, frost, or pre-existing damage. Where you supply your own materials, you are responsible for their suitability, quantity, and quality unless we expressly agree otherwise.

Any advice we give about materials, planting choices, maintenance schedules, or design suitability is provided in good faith based on the information available at the time. Such advice is not a guarantee of future performance, as outcomes depend on weather, soil condition, care after completion, and other factors beyond our control. If you require a particular result, this must be agreed expressly in writing before work begins.

6. Waste Removal and Environmental Obligations

Where waste removal is included, it will be handled in accordance with applicable UK waste legislation and duty of care requirements. Waste may include soil, turf, branches, leaves, packaging, old fixtures, and general green waste generated by the works. We will take reasonable steps to separate recyclable or reusable materials where practicable and to transfer waste only to properly authorised facilities or carriers.

You agree that waste produced by the works may be removed, transported, stored temporarily, and disposed of by us or our approved subcontractors in line with legal requirements. If a project generates regulated waste, contaminated soil, asbestos, invasive plant matter, or other controlled material, we may require specialist handling and additional charges. We are not obliged to remove hazardous or regulated waste unless this has been expressly agreed in writing and all lawful arrangements have been made.

The cost of waste disposal may be included in a quotation or charged separately depending on the volume, weight, type, and disposal route required. If you ask us to leave waste on site, you are responsible for its lawful storage, segregation, and disposal after completion. You must not ask us to undertake any activity that would breach environmental law, create unlawful fly-tipping, or involve depositing waste at an unauthorised location. Any such request may result in immediate refusal to proceed.

7. Quality, Completion, and Defects

Work will be considered complete once the agreed tasks have been carried out to a reasonable professional standard and, where applicable, the site has been cleared of tools and surplus waste as stated in the quotation. Minor variations in level, alignment, texture, or finish may occur and do not necessarily constitute a defect, particularly where natural materials are involved. If snagging, trimming, or small remedial adjustments are included, these will be addressed within a reasonable time after completion.

If you believe work is defective, you must notify us within a reasonable period after discovering the issue and allow us a fair opportunity to inspect and, where appropriate, remedy the matter. We will not be liable for alleged defects caused by misuse, lack of maintenance, adverse weather, third-party interference, ordinary wear and tear, or alterations made by others after completion. Any guarantee or warranty will apply only if expressly stated in writing and will be subject to the stated conditions.

Routine maintenance is often required to preserve the appearance and function of landscaping work. Unless we have agreed a maintenance contract, responsibility for watering, mowing, pruning, feeding, and general care passes to you upon completion. Failure to maintain completed work may affect any claim you later make regarding condition or performance.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.

No waiver of any breach shall be treated as a waiver of any later breach. Any delay by us in enforcing a right or remedy does not mean that right or remedy has been waived. You may not transfer your rights or obligations under the contract without our written consent. We may assign or subcontract part of the work where reasonably necessary, provided that we remain responsible for the performance of the contracted service in accordance with these terms.

These terms form the entire agreement between the parties in relation to the landscaping work, unless varied in writing. They supersede prior discussions, emails, quotations, or informal representations to the extent that those statements are inconsistent with the final written agreement. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions for the supply of landscaping services in a clear, fair, and lawful manner.